Ecobike X-City

Yes, absolutely! You're welcome to visit our showroom at Tržaška cesta 222, 1000 Ljubljana, where you can test selected products in person. We’re open Monday to Friday from 9:00 to 19:00 and on Saturdays from 10:00 to 16:00. Please note that we’re closed on Sundays and public holidays.

To ensure the product you'd like to test is available, we kindly ask that you call us in advance. This way, we can confirm availability and prepare everything for your visit.

We accept:

1. Debit and credit cards (Visa, MasterCard, American Express, Discover & Diners Club​),
2. PayPal,
3. Direct Bank Transfers,
4. Installment payments - Klarna
5. Local pick-ups in Ljubljana warehouse

European Union (EU)

We currently offer shipping within Slovenia and to all European Union (EU) member countries, with the exception of Malta, Cyprus, the Åland Islands, the Greek Islands, the Canary Islands, the Balearic Islands, Sicily, and Sardinia.

Please note that shipping to Croatian islands is only available for products weighing less than 31.5 kg.

International Shipping (Non-EU)

International shipping is also available to select non-EU countries including the United Kingdom, Switzerland, Norway, Serbia, Bosnia and Herzegovina, and others.

If you wish to place an order from one of these countries, please contact us in advance so we can provide you with the most accurate and cost-effective shipping quote.

For more information, please refer to our shipping policy.

Order Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and public holidays) after your order confirmation email is received.

Standard Shipping Times:

• Delivery within the EU generally takes 3-10 business days after processing and dispatch.
• Delivery outside the EU generally takes 7-14 business days after processing and dispatch.

Please note that delivery times are estimates and may be affected by factors outside of our control, such as holidays, high order volumes, or unforeseen logistical issues. We will notify you promptly via email if there are significant delays.

For more information, please refer to our shipping policy.

• For deliveries within the European Union (EU), shipping costs vary depending on the country of origin, destination, and package weight. The applicable shipping fees will be calculated and displayed during checkout, prior to completing your order.
• For deliveries outside the EU, shipping costs are calculated individually upon request and are not displayed at checkout. To receive a shipping quote for non-EU countries, please contact us via email.

For more information, please refer to our shipping policy.

You have the right to cancel your purchase within 14 calendar days of receiving the goods. To do so, send us an Email with a clear written notice.

Return Shipping

The customer bears the direct cost of return. We will deduct either (a) the actual carrier cost applicable at the time you initiate the return, or (b) the applicable amount from the return cost table (whichever is lower).

Condition of Goods
You may inspect the product as in a physical store. Any use beyond this may result in a reduction of the refund to reflect diminished value.

Refunds
We will refund all eligible payments, including standard delivery fees, within 14 days of receiving the return product, using the original payment method unless otherwise agreed.

Please note that some items are non-returnable. For full details, refer to our Returns & Refund Policy.