Shipping policy
Last Updated: February 8, 2026
This Shipping and Delivery Policy ("Policy") governs the processing, handling, and logistics of all orders placed with eVolt.eu ("Seller", "we", "us"). By placing an order, the Customer ("you") explicitly agrees to the terms outlined below.
This document is legally binding and is drafted in accordance with the laws of the Republic of Slovenia and applicable European Union regulations.
1. DEFINITIONS OF TIMEFRAMES (CRITICAL INFORMATION)
To ensure complete transparency and avoid misunderstandings, eVolt.eu distinguishes between two separate timeframes that make up the total time to receive your order:
- Handling/Processing Time: The time required for our warehouse or third-party suppliers to verify the order, conduct quality checks, pack the goods, and hand them over to the logistics carrier.
- Transit/Shipping Time: The time taken by the logistics carrier (e.g., GLS, DPD, DHL) to transport the package from our facility to your delivery address.
IMPORTANT DISCLAIMER: Any "Delivery Time" estimates displayed on our website (e.g., "3-7 Business Days") refer strictly to the Transit Time. This timeframe commences ONLY after the package has been physically handed over to the courier and a tracking number has been activated. It does NOT include the Handling Time.
2. ORDER HANDLING AND DISPATCH
2.1. Standard Handling Time
Our standard handling time is 1 to 3 business days (Monday to Friday, excluding public holidays). Please note that handling times may vary depending on the specific product supplier and inventory location.
2.2. Dispatch Notification
An order is considered "Dispatched" only when you receive an email containing the tracking number. The contractual delivery timeline begins at the moment of this notification, not at the moment of order placement.
2.3. High Volume Delays
During peak periods (e.g., Black Friday, Christmas) or due to supplier constraints, handling times may extend beyond the standard window. eVolt.eu reserves the right to extend handling times without prior notice, provided the total delivery time does not exceed the statutory 30-day limit defined by EU law.
3. SHIPPING METHODS AND TRANSIT TIMES
3.1. Estimated Transit Times
Once dispatched, the estimated transit time varies by destination:
- Central Europe: 3–7 Business Days
- Rest of EU: 5–12 Business Days
These timeframes are estimates provided by the carriers. eVolt.eu does not guarantee exact delivery dates and is not liable for minor delays caused by the logistics provider.
3.2. Business Days Definition
For the purpose of this policy, "Business Days" are defined as Monday through Friday, excluding weekends and public holidays in the Republic of Slovenia, country where the product is supplied from and the destination country.
4. SHIPPING TERRITORIES AND EXCLUSIONS
We deliver to all member countries of the European Union, subject to the following strict exclusions due to logistical limitations:
- Malta & Cyprus
- The Åland Islands
- The Greek Islands
- The Canary Islands, Ceuta, and Melilla
- The Balearic Islands
- The Croatian islands
- Sicily and Sardinia
- French Overseas Territories (DOM-TOM)
Orders addressed to these locations may be cancelled and refunded automatically.
5. SHIPPING CHARGES AND TAXES
5.1. Calculation of Fees
Shipping fees are calculated at checkout based on the total weight of the package and the destination zone. The Customer agrees to the shipping fee displayed at the moment of purchase.
5.2. VAT and Duties
All prices include Value Added Tax (VAT) applicable under EU One Stop Shop (OSS) regulations. There are no additional customs duties for shipments within the European Union.
6. TRACKING AND POSSESSION
Upon dispatch, you will receive a tracking link. Please allow up to 24 hours for the carrier's system to update the status. It is the Customer's responsibility to monitor the tracking progress and ensure they are available to receive the shipment.
7. ADDRESS ACCURACY AND CUSTOMER LIABILITY
7.1. Customer Responsibility
The Customer is solely responsible for providing a complete, accurate, and accessible shipping address. This includes valid building numbers, floor numbers, and surnames on doorbells/intercoms.
7.2. Liability for Incorrect Addresses
eVolt.eu shall not be held liable for failed deliveries, lost packages, or delays resulting from incorrect or incomplete address data provided by the Customer.
If a package is returned to us due to an address error:
- The Customer will be responsible for the cost of re-shipping.
- If the Customer chooses to cancel the order instead of re-shipping, the cost of the return shipping charged by the courier will be deducted from the refund, in accordance with our Return Policy.
8. FAILED DELIVERY ATTEMPTS AND REFUSALS
8.1. Absence of Recipient
If the carrier cannot deliver the package because the recipient is absent, the carrier may leave a notice, deposit the package at a Parcel Shop, or attempt redelivery. It is the Customer's strict obligation to collect the package or arrange redelivery within the carrier's specified timeframe.
8.2. Unclaimed Packages / Refused Delivery
If a package is returned to eVolt.eu because it was:
- Refused by the Customer (without valid cause such as visible damage); or
- Unclaimed from a Parcel Shop/Depot after the holding period expires;
This shall be treated as a withdrawal from the contract. However, the Customer will be liable for the return shipping costs. We reserve the right to deduct these costs (up to the maximums defined in our Return Policy) from the refund.
9. DAMAGE DURING TRANSIT AND LOST PACKAGES
9.1. Visible Damage
The Customer is required to inspect the packaging immediately upon delivery. If the package appears visibly damaged:
- You must sign for the package as "DAMAGED" with the courier or refuse the delivery on the grounds of damage.
- You must photograph the damage and contact us at info@evolt.eu within 48 hours. Failure to report visible damage immediately may prejudice your claim.
9.2. Transfer of Risk
In accordance with EU regulations, the risk of loss or damage to the goods passes to the Customer when the Customer (or a third party indicated by the Customer) acquires physical possession of the goods. eVolt.eu is not responsible for packages that are stolen or lost after the carrier has provided proof of delivery to the correct address.
10. FORCE MAJEURE
eVolt.eu is not liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:
- Acts of God, severe weather, or natural disasters;
- Strikes, labor disputes, or transport disruptions;
- War, civil unrest, or government restrictions.
In such cases, the delivery timeframe will be extended by a period reasonable to the circumstances.
11. GOVERNING LAW
This Policy constitutes an integral part of our Terms of Service and is governed by the laws of the Republic of Slovenia. Any disputes arising from shipping and delivery issues shall be subject to the jurisdiction of the courts in Ljubljana, Slovenia.
12. CONTACT INFORMATION
For inquiries regarding shipment status, please contact:
Email: info@evolt.eu
Service Hours: Mon-Fri, 08:00 - 19:00 CET