FAQs

Yes, we do. Our physical showroom is at Tržaška cesta 222, 1000 Ljubljana, and covers more than 200 m², making it one of the largest electric micromobility showrooms in Slovenia.

Customers can view the full range, try more than 40 electric vehicles from well-known brands and take selected models for a test ride before buying.

We also stock spare parts and accessories, and offer expert advice on site.

Our store is at Tržaška cesta 222, 1000 Ljubljana, Slovenia, just a 10-minute drive from the centre of Ljubljana.

Our store is open:

• Monday to Friday from 9:00 to 19:00, and
• on Saturdays from 10:00 to 16:00.
• We are closed on Sundays and public holidays.

Yes — eVolt has an official service centre for servicing, warranty claims and repairs at Tržaška cesta 222, 1000 Ljubljana, plus more than 10 partner service centres across Slovenia.

Cash on delivery is not available. You can collect items in person at our showroom on Tržaška cesta 222 in Ljubljana.

You can change or cancel your order as long as it has not yet been dispatched — in that case we refund you in full.

Once the parcel has been handed to the carrier, cancellation is no longer possible, but you can return it within 14 days of receipt in line with our returns policy.

The customer bears the cost of return, except in the case of a damaged or incorrect item.

For any changes or help, please email us as soon as possible at [email protected].

European Union (EU)

We currently deliver across Slovenia and to all European Union member states, with the exception of:

• Malta
• Cyprus
• the Åland Islands
• the Greek islands
• the Canary Islands
• the Balearic Islands
• Sicily
• Sardinia
  

Please note that delivery to the Croatian islands is possible only for items weighing less than 31.5 kg.

International delivery (outside the EU)

International shipping is also possible to selected non-EU countries, including:

• the United Kingdom
• Switzerland
• Norway
• Serbia
• Bosnia and Herzegovina
• and other countries
  

If you would like to place an order from one of these countries, please contact us in advance so we can prepare the most accurate and cost-effective delivery quote for you.

For deliveries within the European Union (EU), costs vary according to the origin, the destination country and the weight of the parcel. The applicable shipping cost is calculated and shown during checkout, before you place your order.

For deliveries outside the EU, delivery costs are calculated individually on request and are not shown at checkout.

For a quote on delivery to a country outside the EU, please contact us by email.

For more information, see our delivery policy.

Order processing time:

We usually process orders within 1–2 working days (weekends and public holidays excluded) after you receive your confirmation email.

Standard delivery times:

• Slovenia: Delivery usually takes 2–7 working days after processing and dispatch.
• Within the EU (outside Slovenia): Delivery usually takes 5–10 working days after processing and dispatch.
• Outside the EU: Delivery usually takes 7–14 working days after processing and dispatch.

Please note that delivery times are estimates and may be affected by factors outside our control, such as public holidays, high order volumes or unforeseen logistical delays.

In the event of significant delays we will notify you by email in good time.

For more information, see our delivery policy.

We work with established delivery companies such as DHL, GLS, FedEx and DPD to ensure your orders arrive reliably and safely.

Which carrier is used for your order depends on your location and the most suitable delivery option available.

Once your order has been dispatched you will receive a shipping confirmation email containing a tracking number.

You can use that number to follow the delivery status on the official website of the carrier concerned.

Although we work hard to deliver on time, delays can occur due to circumstances beyond our control — such as bad weather, carrier delays or high order volumes.

In the event of a significant delay we will notify you by email and provide updated delivery information.

You can check your order status at any time using the tracking number you received in your shipping confirmation email.

For further help, you can contact us at [email protected]

If a delivery attempt is unsuccessful because the recipient is absent or the address is incorrect, it is the customer's responsibility to contact the carrier and arrange a redelivery or personal collection.

Please make sure the delivery address is accurate and complete when placing your order, to avoid any delivery problems.

If your order arrives damaged, please contact us within 48 hours of receipt at [email protected], enclosing:

• photographs of the damage
• a detailed description of the problem

We will work with you to find the right solution quickly.

You can cancel your purchase within 14 days of receiving the goods by sending clear written notice to our email address [email protected].

In the case of a damaged or incorrect item we arrange the return free of charge for the customer; otherwise the customer bears the cost of return (we deduct the lower of the actual carrier cost or the amount from the returns table).

You may inspect the item as you would in a physical shop; use beyond a normal inspection may reduce the refund amount.

We refund the purchase price, including standard delivery, within 14 days of receiving and inspecting the goods, using the same payment method.

To start a return, please contact us at [email protected]. We will give you precise instructions on where and how to send the parcel.

We cannot accept items sent to us without prior notice or an approved return.

Once we have received and inspected the returned item, we will let you know whether the return has been approved or rejected.

If the return is approved, we will refund you using the same payment method you used to purchase, within 14 working days.

Please note that your bank or card issuer may need additional time to process the refund and credit it to your account.

If more than 15 working days have passed since your return was approved and you have still not received the refund, please contact us at [email protected] so we can look into it.

For all business enquiries, collaborations, partnerships or wholesale opportunities, please contact our business development team directly at [email protected].

We would be glad to talk through the possibilities with you.

Yes, a VAT invoice is available for all eligible purchases.

If you need a VAT invoice, enter your company VAT ID and full company name in the relevant fields during checkout.

We will send the VAT invoice electronically, usually after you receive your parcel — to the email address you provided with your order.

If you have any problems receiving the invoice, please contact us at [email protected].

Yes, we can offer special pricing and discounts for larger orders and wholesale purchases.

To place a larger order, please contact us at [email protected] and tell us which products and quantities you are interested in.

We will review your request and prepare a tailored quote along with any further information about how larger orders are handled and what discounts may apply.

Yes, we offer spare parts for every electric vehicle available in our online store.

As a rule our products come with a 1-year warranty. Some products carry a 2-year or longer warranty, which is stated in the individual product description.

For exact warranty information, please check the page of the product you are interested in.