Engwe ZIP

Of course! You are welcome at our showroom at Tržaška cesta 222, 1000 Ljubljana, where you can try selected products in person. We are open Monday to Friday from 9:00 to 19:00 and on Saturdays from 10:00 to 16:00. We are closed on Sundays and public holidays.

To make sure the product you would like to try is available, please call us in advance. That way we can confirm availability and have everything ready for your visit.

No – a pressure washer can damage the electrical components, so use only a damp cloth.

European Union (EU)

We currently deliver within Slovenia and to all European Union (EU) member states, with the exception of Malta, Cyprus, the Åland Islands, the Greek islands, the Canary Islands, the Balearic Islands, Sicily and Sardinia.

Please note that delivery to the Croatian islands is possible only for items weighing less than 31.5 kg.

International delivery (outside the EU)

We also deliver to selected countries outside the EU, including the United Kingdom, Switzerland, Norway, Serbia, Bosnia and Herzegovina and others.

If you would like to order from one of these countries, please contact us in advance so we can prepare the most accurate and cost-effective delivery quote for you.

For more information, see our shipping policy.

Order processing time:

We usually process orders within 1–2 working days (weekends and public holidays excluded) after you receive your order confirmation email.

Standard delivery times:

• Within Slovenia: delivery usually takes 1–7 working days after processing and dispatch.
  
• Within the EU (outside Slovenia): delivery usually takes 5–10 working days after processing and dispatch.
  
• Outside the EU: delivery usually takes 7–14 working days after processing and dispatch.
  

Please note that delivery times are estimates and may be affected by factors outside our control – for example public holidays, high order volumes or unforeseen logistical problems.

In the event of significant delays we will notify you by email immediately.

For more information, see our shipping policy.

For deliveries within the European Union (EU), delivery costs vary according to the country of dispatch, the destination country and the weight of the parcel. The applicable shipping cost is calculated and shown at checkout, before you finally place your order.

For deliveries outside the EU, delivery costs are calculated individually on request and are not shown at checkout. If you would like a quote for delivery to a country outside the EU, please contact us by email.

For more information, see our shipping policy.

You have the right to cancel your purchase within 14 calendar days of receiving the goods. To do so, send us an email with clear written notice of withdrawal from the contract.

Returning the shipment

If you are returning a defective item or one damaged on arrival, the return is free of charge for the customer within 14 days.

If you are returning an undamaged, fault-free item, the customer bears the cost of return.

On return we will deduct from the refund amount either:

(a) the actual carrier costs applicable when the return begins, or

(b) the corresponding amount from the return cost table (whichever is lower).

Condition of the item

You may inspect the item as you would in a physical shop. Any use beyond that may result in a reduction in the refund value.

Refunds

We will refund all eligible payments within 14 days of receiving the returned item, including standard delivery costs, using the same payment method, unless otherwise agreed.

Please note that some items cannot be returned. For full details, see our Returns and Refunds Policy.